Job Summary
This new role will be a very fast paced, dynamic and varied role. Through the introduction of a new ticketing system being brought into the company the post holder will co-ordinate the workflow of all patient facing department queries. This position will play a critical role in ensuring that Kingsbridge Healthcare Group is meeting its targets and ensuring patients have a smooth transition throughout their pathway. The post holder will be trained to have basic knowledge in all admin duties across departments . Candidates must have the ability to multi-task, be driven to achieve success, work effectively under pressure and complete tasks to the highest accuracy.
Key Responsibilities:
- Gain knowledge of all departments admin duties.
- Buffer between patient queries and patient facing departments.
- Direct and Solve Ticket queries .
- Answer patients queries within an agreed TAT time via email or text.
- Keep patients up to date if any delays with the Group answering their queries.
- This will not be a phoned based role, any communication required with a patient will be through a platform of either email or text messaging. That communication should reflect that of a 5* service.
- Push departments for answers when tickets are outside of agreed timeframes.
The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed.
Person Specification:
Essential
Qualifications
- 5 GCSE grades A-C including Maths and English or Equivalent
Experience
- Excellent IT skills
- 6-12 months customer service or administration
Special Knowledge and Skills
- Ability to multi-task, and work to deadlines
- The ability to communicate effectively with a wide and varied range of people
- keen attention to detail and the reliability to convey accurate information
- Ability to prioritise work, meet deadlines and work calmly under pressure.
Personal Attributes
- Excellent written communication
- Proactive and enthusiastic approach to work
- Highly organised and capable of prioritising tasks
- Confidence in your own ability to manage changing deadlines/demands
- Courage to keep other departments working within agreed TAT.
Desirable
Special Knowledge and Skills
- Knowledge of medical terminology
To apply, please complete an application and monitoring form and return to the recruitment team.
Closing date for applications is Thursday 10th February ,2022 at 4PM.
