3fivetwo Invests In Staff With World-Class Customer Training Programme

14th, April 2014

3fivetwo staff recently completed the globally recognised WorldHost customer service training programme

3fivetwo Invests In Staff With World-Class Customer Training Programme

3fivetwo Group

Staff from Kingsbridge Private Hospital recently completed the prestigious WorldHost customer service training programme.

WorldHost is a globally recognised training programme and provides participates with world-class training skills.

Michael Shannon - Training & Development with the 3fivetwo Group said, "The reception team are the first face to face interaction our patients have with the group and to that extent are the ‘face of 3fivetwo’.  It is vital that they can deliver a world-class patient experience and completing the WorldHost programme has allowed them to enhance the service skills they already deliver on a daily basis." 

3fivetwo Group

Pictured are Michelle Bell - Reception Manager, Michael Shannon - Training & Development and Michelle Fallon - Receptionist

The WorldHost Training Programme aims to transform customer service standards across the UK, and build the nation’s reputation as one of the most welcoming destinations in the world. All of the programmes have been endorsed by Visit England, Visit Scotland, Visit Wales and the Northern Ireland Tourist Board.

Michelle Bell, Reception Manager for the 3fivetwo Group said, "Providing a Five Star welcome is paramount to the 3fivetwo Group, as a company we are focusing on exceptional patient service and to enable us to do this we have to ensure that our staff have all the skills to manage patient expectations and provide exceptional customer care.

Michelle continued, "The World Host training sessions provided my staff with an opportunity to enhance their skills in an enjoyable setting. The training material was relevant and the feedback from the team was very positive."  

The training forms part of the 3fivetwo Group’s on-going commitment to develop build employee skills across the group. 

3fivetwo Group

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